Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in the original packaging
- A receipt or proof of purchase is required
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again
- Then contact your credit card company
- Then contact your bank (processing time may vary)
If you have done all of this and still have not received your refund, please contact us at:
📧 support@maryruthorganicshub.online
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us.
Shipping Returns
To return your product, you should mail it to:
788 S Grand Ave
Los Angeles, CA, USA
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Non-Returnable Items
Certain types of goods cannot be returned:
- Perishable goods
- Gift cards
- Downloadable software products
- Personal care items
Order Cancellation
Orders can only be canceled within 12 hours of purchase. After that, the order may already be processed or shipped.
Contact Us
If you have any questions about returns or refunds, contact us:
📧 support@maryruthorganicshub.online
📍 788 S Grand Ave, Los Angeles, CA, USA